At Leather Jackson we believe in your happiness and customer satisfaction. We believe in to provide you the best handmade and handcrafted leather products. As these bags are handcrafted personally by our skilled artisans so it would not be technically "Perfect" as compared to factory made but these small imperfections are what makes our bags unique, antique and give a perfect vintage look.
However we believe in customer satisfaction and if you believe you have received damaged/defective goods, you can apply for replacement / refund.
Returns (In case of Damaged and Defective Items)
If you are not completely satisfied with our products and want to return it, you can send it back to us for a refund. Returns must be postmarked within 4 weeks of receipt of goods.
Our policy lasts 7 days. If 7 days have gone by after you have received the order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Change of Mind Returns/Exchanges.
We want you to love your purchase but understand that sometimes you may have second thoughts. This is why we offering to exchange/return merchandise purchased online. Just email on firstname.lastname@example.org and we’ll take care of you.
- Merchandise must be accompanied by the original invoice.
- Merchandise must be unused, sellable condition.
- Refunds will be applied via the original payment methods.
- The customer should email within 7 days of receiving the items.
- Return shipping charges are non-refundable.
- Shipping costs will apply on the exchanged product to be sent out to you.
In some cases if we will offer the repairs or might pay for the repair if the damaged is very small or is caused by shipping partners.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please read the disclaimer carefully mentioned below every product before purchasing.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please click a picture and send it to us in case of defective and damaged goods and send us an email at firstname.lastname@example.org and we will provide you the the address of the warehouse where you can send the product for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.